Privacy Policy

Information you provide

When you contact us through the website or by email, you may provide your name, email address, phone number, property location, the type of help you are looking for, and any details you choose to include in your message.

If we work together, we may also maintain communications, service instructions, property access details, reports, photographs, vendor information, authorization records, and other information reasonably needed to provide the services you request.

Website and analytics information

We use Google Site Kit and Google Analytics to understand how people find and use the website. These tools may collect information such as pages viewed, interactions with the site, general device and browser information, referral source, approximate geographic area, and identifiers stored through cookies or similar technologies.

Google Analytics uses a first-party cookie, commonly named _ga, to distinguish visitors and sessions. You can control cookies through your browser settings. You can learn more about how Google uses information from sites that use its services at Google’s partner-sites policy.

How we use information

We use information to:

• Respond to questions and evaluate whether a property fits our service area and capabilities.
• Prepare, schedule, document, and provide authorized property-care services.
• Communicate with property owners, approved contacts, and owner-authorized service providers.
• Maintain service records and follow up on requested work.
• Understand website performance and improve the information we provide.
• Protect the website, our clients, and our business, and comply with applicable legal obligations.

How information may be shared

We do not sell personal information. We may share information with service providers that support our website, email, analytics, recordkeeping, or business operations. When an owner authorizes vendor coordination, we may share the information reasonably necessary for that provider to access the property, understand the requested work, or communicate about the appointment.

We may also disclose information when required by law, to respond to a valid legal request, or when reasonably necessary to protect a person, property, or our legal rights.

Contact-form information

Messages submitted through the contact form are sent to Pine & Shore by email so we can respond. Please do not include alarm codes, door codes, financial information, medical information, or other sensitive access details in the website form. We will arrange a more appropriate way to exchange property-access information if we decide to work together.

Retention and security

We retain information only as long as reasonably needed for the inquiry, requested services, business records, dispute resolution, safety, or legal obligations. We use reasonable administrative and technical safeguards, but no website, email system, or method of electronic storage can be guaranteed completely secure.

Your choices

You may ask us to correct or delete information you submitted through the website, subject to information we reasonably need to retain for active services, safety, recordkeeping, or legal obligations. You may also restrict cookies through your browser settings.

Children’s privacy

This website and our services are intended for adults responsible for a property. We do not knowingly collect personal information from children under 13 through this website.

External links

The website may link to third-party services or websites. Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this policy as our website, services, or legal obligations change. The effective date above will be revised when material changes are made.

Contact us

Questions or privacy requests may be sent to hello@pineandshorepropertycare.com.